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FAQs

Frequently Asked Questions
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General Information
Installation Time – How long does it take?

A common question we are asked is ‘How long does it take for the installation of our system?’

Alarm Systems

The installation of Bosch Alarm Systems into both single and double-story homes normally takes 3-4 hours.

The installation of Paradox (full-wireless) Alarm Systems normally takes 2-3 hours.

CCTV Systems

The installation time for CCTV Systems into single-story homes normally takes about 4 hours but it can take a little longer in some cases.

The installation time for CCTV Systems into double-story homes can vary based on the location of the cameras, television and internet connection. We normally recommend allowing a full day for the installation.

Please be aware, the installation times listed above are estimates. Every home is unique and may have features or ‘quirks’ that make installations times faster or a little slower. If you would like to get a more accurate estimate, please feel free to contact us on 1300 130 115.

Bosch Alarm Systems
How long will my Bosch Alarm Battery last?

Bosch Alarm Systems can potentially have three different types of devices that require batteries.

Control Panel

The first device is the Control Panel Backup Battery. Every system will have this battery as it is used to maintain correct operation in the event of a power failure.

When power is lost to the system, the battery will immediately take over to provide temporary power. The amount of time the battery will keep the system running depends on the age of the battery, the amount of devices connected to the system and whether or not the alarm is trigger during this time.

When power to the alarm system is restored, the battery will automatically start charging.

If however the power is not restored before the battery is completely discharged, more than likely the backup battery will need to be replaced as this type of battery is not designed to be completely discharged.

The expected life on this battery is 5 to 10 years under ideal conditions.

The Alarm System will regularly check the condition of the battery and display a fault on the Codepad if the battery needs to be replaced.

As this battery is located in the Control Panel Enclosure, it is recommended that a qualified security technician replace this component.

Wireless Detectors

All Bosch Wireless Detectors contain batteries. The life of these batteries depends on how much activity the detector see and the battery type used.

The Alarm System will regularly check the condition of the detector batteries and display a fault on the Codepad if a battery needs to be replaced.

Remote Controls

All Bosch Remote Controls contain either one or two CR2032 Batteries. Over time and with use these batteries will need to be replaced.

If you have noticed a significant reduction in range or your remote is no longer working, it is recommended to replace the battery.

For more information on replacing Remote Control batteries, check out our tutorial.

Bosch Remote Battery Replacement

Pet Friendly Motion Sensors?

A common question we are asked is ‘Can I turn on my Alarm System with pets inside the house?’

Yes. Bosch offer motion sensors with Pet-Immunity for both the Hard-wired and Wireless Alarm Systems.

For the wired Alarm Systems, the Bosch Gen2 Pet Friendly TriTech Detectors can be used with pets weighing up to 45KG.

For the wireless Alarm Systems, two options are available.
The sensor the comes standard is the Bosch Radion Wireless Detectors can be used with pets weighing up to 13KG.

Alternatively, if a larger immunity is required, the Bosch Radion Wireless TriTech Detectors can be used with pets weighing up to 45KG.

What is a Bosch Alarm Keypad?

The Bosch Alarm Keypad is the interface between you and the Bosch Alarm System. The keypad is normally installed in an accessible location in your home or business to allow for fast Disarming and convenient Arming of the Alarm System.

The Solution 2000 and 3000 control panels have the variety of keypad options, including LCD Icon, LCD Alphanumeric, and various touchscreen options that are simple to use.

Bosch Solution LCD Icon Keypad

icon

The LCD Icon keypad offers a small and unobtrusive interface to complement the decor of any home. The simple Icons make it easy to identify the status of your system at all times.

Bosch Solution LCD Alphanumeric Keypad

alpha

The LCD Alphanumeric keypad displays information in real text allowing you to quickly identify the cause of any alarm, and even to control multiple household areas simultaneously (such as separating the main house and an external garage or shed).

Bosch Solution 5 inch Touchscreen

touchscreen

The Touchscreen keypads allow you to turn your intrusion panel in to a true lifestyle product with a variety of simple to use and aesthetically pleasing options and additional features.

What is a Bosch Control Panel?

The Bosch Solution Control Panel is the core of the system!

Supporting up to 8 fully programmable zones on the Solution 2000 and 16 fully programmable zones on the Solution 3000 making them suitable for any home or small business. With support for up to four keypads on both panels and the ability to be split into two separate partitions on the Solution 3000.

The control panel is housed in a tamper resistant metal enclosure along with the Backup Battery and other supporting hardware. The Control panel is normally located inside your premises somewhere discreet but accessible for service.

User Interfaces

Keypads

The Solution 2000 and 3000 control panels have the variety of keypad options, including LCD Icon, LCD Alphanumeric, and various touchscreen options that are simple to use.

Learn more about Bosch Solution Keypads

Wireless

The Solution 2000 supports the wireless Remote Controls for Arming and Disarming of the system, while the Solution 3000 supports also Remote Controls plus the option to integrate with the Bosch RADION range of wireless transmitters.

Remote Security Control Plus App

Used in conjunction with the Bosch B426-M Ethernet communication module, the Remote Security Control Plus (RSC+) app allows users to control their security systems remotely from mobile devices such as phones and tablets.

What is a Bosch Motion Detector?

The Bosch Blue Line Detectors are placed throughout the premises to provide intrusion detection based on movement.

Intelligent intrusion detection is a delicate balance between responding to real security breaches and ignoring costly false alarm triggers. Bosch offers a choice of detector models that set the standard for reliability and rapid detection. Our intrusion detectors suit the requirements of virtually any application – from easy to difficult environments – and stand up to multiple challenges, including strong drafts, moving objects, and the presence of pets.

Wall to wall coverage

Blue Line Gen 2 Motion Detectors deliver a broad 12 x 12 meter (40×40 feet) wall-to-wall coverage area and offer advanced First Step Processing that intelligently analyzes motion for an almost instant response to human targets without false alarms.

Pir Coverage

Blue Line Gen 2 detectors are compact, neutral in color and they blend right into their environment.

Pir

Standard PIR Detector

This passive infrared (PIR) detector is the perfect balance of performance and economy. It uses a high-density Fresnel lens for sharply-focused images that ensure a superior response to intruders.

Quad PIR Detector

Get two PIR detectors in one unit. Both PIR’s must detect an intruder to signal an alarm. If you have a challenging application and need to eliminate false alarms, using a quad will give you the reliability you need.

TriTech PIR/Microwave Detector (Pet Friendly)

This model combines standard PIR technology with microwave detection technology and adaptive signal processing to easily differentiate humans from false alarm sources, such as a ceiling fan or hanging sign. For increased reliability, dual sensors process the PIR and microwave signals independently and must agree there is an alarm before the relay activates. The sealed optical chamber also prevents drafts and insects from affecting the detector, and our pet-friendly models rule out motion from family pets or guard dogs, so you only handle valid alarms.

Learn more about the Bosch Pet Friendly Detectors

HIKVISION Camera Systems
Who are Hikvision?

Hikvision

Who Are Hikvision and Why Should You Choose VIP Security for Your Hikvision Camera Installation?

Who Is Hikvision?

 

Hikvision is a global leader in video surveillance technology, renowned for its cutting-edge security cameras and systems. Founded in 2001, Hikvision has grown into one of the world’s most trusted and innovative providers of security solutions. With a wide range of products that cater to both residential and commercial needs, Hikvision offers everything from high-definition IP cameras to advanced video analytics and artificial intelligence (AI) capabilities.

 

 

Key Features of Hikvision Cameras:

High-Definition Video Quality: Hikvision cameras deliver crystal-clear video, ensuring that every detail is captured with precision.

Smart Detection and Analytics: Equipped with AI-powered features like facial recognition, motion detection, and behavior analysis, Hikvision cameras provide intelligent monitoring that goes beyond basic surveillance.

Reliable Night Vision: With advanced infrared technology and options like Smart Colour Night Vision, Hikvision cameras offer reliable performance in low-light and no-light conditions.

Scalability: Whether you need a small-scale solution for your home or a comprehensive system for a large commercial property, Hikvision’s product range is designed to scale with your security needs.

Why Choose VIP Security to Install Your Hikvision Cameras?

At VIP Security, we specialize in the installation and support of Hikvision security systems, bringing years of experience and expertise to every project. Here’s why you should trust us with your Hikvision camera installation:

Expert Installation: Our team of certified technicians has in-depth knowledge of Hikvision products. We ensure that your cameras are installed in the optimal locations for maximum coverage and effectiveness.

Customized Solutions: We understand that every property is unique. VIP Security offers tailored solutions that meet your specific security needs, whether it’s for a residential, commercial, or industrial site.

Seamless Integration: Hikvision cameras can be integrated with other security systems for a cohesive, user-friendly experience. VIP Security ensures that your system works seamlessly, providing you with comprehensive security.

Post-Installation Support: We don’t just install your cameras and leave. VIP Security offers ongoing support and maintenance services to keep your system running smoothly. Whether you need troubleshooting, upgrades, or regular check-ups, we’re here to help.

Trusted by the Community: As a leading security provider in Perth, VIP Security has built a reputation for reliability, professionalism, and exceptional customer service. Our clients trust us to protect their properties, and we take that responsibility seriously.

 

The VIP Security Advantage

Choosing VIP Security for your Hikvision camera installation means more than just getting high-quality products; it means gaining a trusted partner in your security journey. We stay up-to-date with the latest Hikvision technologies and ensure that our installation practices meet the highest standards. Our commitment to excellence guarantees that your security system will be efficient, effective, and easy to use.

 

 

Secure Your Property Today

If you’re considering Hikvision cameras for your security needs, contact VIP Security. Our team is ready to provide expert guidance, professional installation, and ongoing support to keep your property safe and secure. Trust VIP Security to deliver the best in security technology and service.

Tutorials
Bosch Remote Battery Replacement

All Bosch Solution Alarm Systems support the use of remote controls to arm and disarm the system.

Each remote is powered by either one or two internal batteries. Over time and with use these batteries will need to be replaced.

If you have noticed a significant reduction in range or your remote is no longer working, it is recommended to replace the battery.

All Bosch remotes use the CR2032 Coin cell Battery which is readily available from most supermarkets and hardware stores.

Below are the three different styles of Bosch Remotes. Each type of remote has a slightly different disassembly method or battery layout.

Remote

You will require a small Phillips head screwdriver to access to the battery compartments on all remotes shown here.

Bosch RFKF-FB 4 Button Remote

To access the battery compartment on the RFKF-FB, remove the screw on the rear of the remote and then lift the rear cover up and off.

The battery for this remote is located in the rear cover and can be gently dislodged with the screwdriver.

Install the new battery making sure it is oriented correctly. On this particular model it is “positive” down.

Replace the rear cover and insert the screw making sure to not over tighten it.

You can now test the remote.

Bosch HCT-4UL Remote

To access the battery compartment on the HCT-4UL, loosen all four screws on the rear of the remote and then remove the rear cover.

Remove the green board from inside the remote making sure to keep track of the button pad as it may be attached.

The screwdriver can be used to gently remove the battery from the battery holder.

Install the new battery making sure it is oriented correctly. On this particular model it is “positive” up.

Place the green board back inside the remote body making sure it is lined up with the button pad.

Replace the rear cover and tighten up the four screws making sure to not over tighten them.

Bosch Standard 4 Button Remote

This remote control is not marked with a model number but can be identified by its plastic button protector and buttons labeled 1, 2, 3 and 4.

4 Button Remote

To access the battery compartment on this remote, loosen all four screws on the rear of the remote and then remove the rear cover.

Remove the green board from inside the remote making sure to keep track of the button pad as it may be attached.

The screwdriver can be used to gently remove both batteries from the battery holders.

Install the new batteries making sure it is oriented correctly. On this particular model it is “positive” up.

Place the green board back inside the remote body making sure it is lined up with the button pad.

Replace the rear cover and tighten up the four screws making sure to not over tighten them.

Please make sure to test the functionality of the remote after you have completed the battery change.

We also have a video running through the steps above.

Bosch Solution 2000/3000 Code Changes

The majority of Bosch Solution Alarm Systems can support up to 8 different user codes for arming and disarming the alarm system.

This procedure will be the same for almost all Bosch Solution Alarms systems with Icon Keypads, however, there are a few exceptions which are listed at the bottom of this article.

The first code in the system, User 1, is the Master Code.

The Master Code will be required to make changes to the system and the system must be disarmed before proceeding.

Adding Codes

To add a new user code into the system, the first step is to enter User programming mode, this is done by entering the ‘master code’ followed by 1 and then ‘# AWAY’.

If you have entered the correct code followed by 1 ‘# AWAY’, you should hear two beeps and see the Stay and Away Indicators flashing. You are now in user programming mode.

If you enter your code followed by 1 ‘hash’ and you do not hear the two beeps or see the Stay and Away Indicators flashing, try again.  If it does not work the second time, your user code is most likely is not the master code.

The next step is to enter the user number you wish to change followed by ‘# AWAY’.  In this case we are going to add a second code into the system and user number 2 is selected.

After entering the user number followed by ‘hash’, you should see the user number you are changing show up on the screen.

Last step is to enter the new user code followed by ‘# AWAY’. The new code must exactly 4 digits.

When you enter your new code followed by ‘# AWAY’, you should hear two beeps and you will be returned to the normal screen.

If you enter your new code followed by ‘# AWAY’ and a long beep is heard, the code entered may have had either too many or too few digits or the user code is already programmed in the system.

You will be returned to your normal screen and will have to attempt the procedure again making sure the new code is correct.

Changing User Codes

The procedure for changing user codes is almost identical to that of adding codes the difference being you will select a user number that already has a user code programmed.

The first step is to enter User programming mode with the master code followed by 1 and then ‘# AWAY’.

Then enter the user number you wish to change followed by ‘# AWAY’. In this case we are going to change the code for user number 2.

Then enter the new user code followed by ‘# AWAY’. You should hear two beeps and you will be returned to your normal screen.

Deleting User Codes

To remove a user code from the system, enter User programming mode with the master code followed by 1 and then ‘# AWAY’.

Then enter the user number you wish to delete followed by ‘# AWAY’. In this case we are going to delete the code for user number 2.

Then press the ‘* STAY’. You should hear two beeps and you will be returned to your normal screen.

To make future user code changes easier, take note of the user numbers that have codes programmed and it is always recommended to test the newly programmed codes to confirm they are working correctly.

We also have a video running through the steps above.

Excluded panels
  • Bosch Solution 16i
  • Bosch Solution 16 Plus
  • Bosch Solution 64
  • Bosch Solution 144
  • Bosch Solution 6000
Hikvision Playback Footage

There are currently two distinct versions of software running on Hikvision Video Recorders. Although the fundamentals are the same, the menu structure is quite different.

This article covers the Hikvision GUI 3 and earlier User Interfaces.

Playback

To access playback on your Hikvision Video Recorder, right-click anywhere on the screen to bring up the quick menu and then click on Menu.

Hikvision Submenu

In the top left hand corner of the Main Menu, click on Playback.

Hikvision Mainmenu

Selecting a camera in the top right will then show you the days on the month that have recordings. Selecting a day will then populate the timeline below with recordings for the camera. You may also have the option to select the resolution of the timeline, by default 30 minutes is selected but changing it to 24 hours will initially make finding recordings easier.

Hikvision Playback Camera

Pressing the play button at the bottom of the screen will start playback for the selected camera and day.

Hikvision Playback Buttons

You can quickly move to different parts of the day by clicking through the timeline.

The timeline resolution can be changed back to 1 hour to give more detail and make finding the exact time easier.

Using the playback controls below, the video can be paused and the Date and Time can be noted.

Return to the Main Screen

To return to Live View, right-click once to move back to the Main Menu and then right-click once more to close the Main Menu.

Viewing Multiple Cameras

Multiple cameras can be viewed simultaneously but will only follow the timeline of one selected camera. This camera can be selected by clicking once on its video stream. You will see the timeline change when a different camera selected and a yellow box is shown around the selected camera.

Systems setup for continuous recording will playback multiple cameras without interruptions.

However, on systems setup to record when movement is detected, you might notice the footage on another camera pausing or not showing. This is because that camera did not record anything at the same time as the selected camera.

We also have a video running through the steps above.

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